Refund policy

Refund & Return Policy – The X Note

1. Returns

Due to the personal nature of fragrance products, returns are accepted only if:

• The product is damaged during delivery
• The wrong item was delivered
• The product is leaking or defective upon arrival

2. Return Request Timeline

• Customers must report issues within 48 hours of delivery.
• Clear unboxing video and product images may be required for verification.

3. Non-Returnable Items

We do not accept returns for:

• Opened or used perfumes
• Products damaged due to misuse
• Change of mind after purchase

4. Refund Process

• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.

5. Replacement

Where applicable, replacement products may be offered instead of refunds.